CONTENTS
PART ONE BUSINESS LETTER WRITING
Section 1 Layout of Business Letters
Section 2 The Style for Business Letter Writing
Section 3 Inquiries and Replies
Section 4 Sales Letters
Section 5 Order and Confirmation Letters
Section 6 Payment and Collection Letters
Section 7 Claim and Adjustment Letters
Section 8 Public Relation Letters
Section 9 Employment Related Letters
PART TWO THE WRITING OF MEMORANDUM
Section 1 Layout of Memorandum
Section 2 Organization and Tone of Memorandum
PART THREE THE WRITNG OF MINUTES
Section 1 Presentation and Organization
Section 2 The Style and Language of Minutes
PART FOUR BUS1NESS REPORT WRITING
Section 1 The Presentation of Business Reports
Section 2 The Tone of Business Reports
Section 3 The Style of Business Reports
KEY TO SOME OF THE EXERC1SES