CHAPTER 1 PRACTICAL COMMUNICATION SKILLS IN TRAVEL INDUSTRY UNIT 1 QUALITIES OF STAFF IN THE TRAVEL INDUSTRY UNIT 2 SKILLS OF RECEPTI N_UNIT 3 HOTEL UNIT 4 RECEPTION IN THE TRAVEL AGENCY UNIT 5 TRANSPORTATI N_CHAPTER 2 CHINESE TRADITIONS AND CULTURE UNIT 6 CHINESE GARDENS UNIT 7 FAMOUS LANDSCAPES AND SCENIC RESORTS AND WELL-KNOWN CHINESE HISTORIC CITIES UNIT 8 CHINESE TRADITIONAL CULTURE UNIT 9 CHINESE CUISINE,WINE AND TEA …… CHAPTER 3 WRITING IN ENGLISH UNIT 15 GETTING STARTED UNIT 16 BUSINESS LETTER WRITING Bibliography