Introduction 1a Job descriptions 1b Working conditions 2a Company history 2b Company activities Exam focus: 3 Vocabulary 4a Telephoning Internal 4b communication 5a Facts and figures 5b Performance Exam focus: 6 Reading Product 7a description Product 7b development Business 8a equipment 8b Correspondence Exam focus: 9 Writing 10a Business hotels 10b Commuting 11a Arranging a conference 11b At a conference 12 Exam focus: Listening 13a Production 13b Quality control 14a Direct service providers 14b The banking sector 15 Exam focus: Speaking 16a Delivery services 16b Trading 17a Recruiting staff 17b Appoying for a job 18 Exam practice