PANT ONE A RHgrORIC FOR BUSINESS WRITERS Chapter 1 The Basic Principles of Good Business Writing Chapter 2 Diction and Effective Sentenccs Chapter 3 The Paragraph and the Whole Composition Chapter4 Style and Tone PANT TWO INTERNATIONAL BUSlNEl5s WRIFING Chapter 5 Format and Layout of Business Lettem Chapter 6 Resumes and Job Application Lettem Chapter7 Enquiries and Replies Chapter 8 Quotatiom,Sales Letters irm Offers and Counter Offers Chapter 9 Orders and Order Acknowledgements Chapter 10 Payments Chapter 11 Shipment and Packing Chapter 12 Insurance Chapter 13 Complaints and Claims Chapter 14 Agencies Chapter 15 International Corranereial Contracts(I) Chapter 16 International Corranereial Contracts(II) AppendixA Business:rTelex Abbreviations AppendixB Business Abbreviariom Bibliography