Chapter 1 Fundamentals of Business Writing. Chapter 2 The Layout of Business Letters Chapter 3 The Direct Approach to Good-news and Neutral Messages Chapter 4 The Indirect Approach to Bad-news Messages Chapter 5 The Indirect Approach to Sales Letters Chapter 6 Memos, E-mails, and Minutes Chapter 7 Business Reports Chapter 8 Informational and Analytical Reports.. Chapter 9 Annual Reports Chapter 10 Business Proposals and Business Plans Chapter 11 Contract Chapter 12 Press Releases Chapter 13 Technical Descriptions Chapter 14 Operating Instructions Chapter 15 Questionnaires Key to Exercises Appendices