UNIT 1 The Elements of Effective Business Writing Exercises UNIT 2 The Forms of the Business Letter The Parts of the Business Letter and Their placement Useful Sentences on Business Letters Exercises UNIT 3 Establishing Business Relations Specimens of Establishing-Business-Relation Letters Useful Sentences on Establishing Business Relations Exercises UNIT 4 Business References Specimen of Reference Letters Useful Sentences on Business References Exercises UNIT 5 Sales Letters Write an Attractive Opening Explain the Product Make Good Your Claims Write an Effective Close Give Your Letter an Attractive Look Specimen of Sales Letters Useful Sentences on Sales Letters Exercises UNIT 6 Trade Enquiry The Reply to a Letter of Enquiry Useful Sentences on Trade Enquiry Exercises UNIT 7 Quotation, Offer and Tender Routine Quotations Quotations Subject to Conditions Offers Tender Useful Sentences on Quotation, Offer and Tender Exercises UNIT 8 Orders and Their Fulfillment Acknowledging the Order Declining the Order Useful Sentences on Orders Exercises UNIT 9 Banking and Movement of Currency The Air Mail Remittance Order The Cable Remittance Order The Foreign Draft Collections Specimen Letters on Banking and Payment Useful Sentences on Banking and payment Exercises UNIT 10 Letters of Credit Procedure--Application for a Letter of Credit Specimens of L/C Letters Useful Sentences on L/C Exercises UNIT 11 Insurance Specimen of Insurance Letters Useful Sentences on Insurance Exercises UNIT 12 Shipment Types of Carrier Shipping and Forwarding Agents Carriage by Air Shipping Documents Common Discrepancies in Shipping Documents Exporter''''s Alternatives Advice to Exporter Specimen of Shipment Letters Useful Sentences on Shipment Exercises UNIT 13 Agencies Specimen of Agency Letters Specimen of Agency Agreement Useful Sentences on Agencies Exercises UNIT 14 Settlement of Disputes How to Reply to a Letter of Complaint Specimen of Complaint Letters Useful Sentences on Settlement of Disputes Exercises UNIT 15 Business Contract Main Terms and Conditions in Business Contract Specimen of Business Contract Useful Sentences on Business Contract Exercises UNIT 16 Application Letters and Resumes Application Letters Resumes Suggestions for Preparing Effective Resumes Specimen of Resume Exercises UNIT 17 Other Forms of Written Communication Memoranda Specimen of Memoranda Notices Specimen of Notice Exercises References
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