飯店英語

     CONTENTS
   PART I THE FRONT OFFlCE
    UNIT l Room Reservation
    1-1 Accepting a Booking
    1-2 Group Reservation
    1-3 Fully Booked
    Useful Expressions
    UNlT 2 At the Reception Desk
    2-1 At the Entrance
    2-2 The Registraion
    2-3 Receiving a Walk-in Guest
    2-4 Dealing with Reservation Mix-up
    Useful Expressions
    UNIT 3 Bell Service
    3-1 On the Way to Room
    3-2 About the Room Facilities
    3-3 Ticket-booking Service
    3-4 Getting Down the Luggage for the Guest When They Leave
    Useful Expressions
    UNlT 4 At the Information Desk
    4-1 Mail Service
    4-2 Taking Message
    4-3 Directing the Way
    Useful Expressions
    UNlT 5 The Cashier
    5-l Currency Exchange
    5-2 Checking Out
    Useful Expressions
    UNlT 6 Switchboard Operator
    6-1 External Call
    6-2 Making a Long-distance Call
    Useful Expressions
   PART II THE HOUSEKEEPlNG
    DEPARTMENT
    UNlT l Chamber Service
    1-1 Making Up the Room
    1-2 Turn-down Service
    Useful Expressions
    UNlT 2 Laundry Service
    2-1 Explaining How to Get the Service
    2-2 Special Requirement for Laundry
    2-3 Mixed-up Laundry
    2-4 Paying for Damage
    Useful Expressions
    UNIT 3 Special Services
    3-1 Room Service
    3-2 Maintenance
    3-3 Baby-sitting Service
    3-4 Arranging a Birthday Party
   PART III FOOD AND BEVERAGE
    DEPARTMENT
    UNlT l Restaurant Reservations
    1-1 Accepting a Reservation
    1-2 Fully Booked
    Useful Expressions
    UNlT 2 Receiving the Guest
    2-1 Seating the Guest
    2-2 There isn't a Table
    Useful Expressions
    UNlT 3 Taking Orders
    3-1 Waiting for Orders
    3-2 Ordering Dessert
    Useful Expressions
    UNIT 4 Serving the Food
    4-1 There is a Mistake
    4-2 The Steak is not Fresh
    Useful Expressions
    UNIT 5 Presenting the BUl
    5-l The Guest Signs for the Bill
    5-2 Paying by Credit Card
    5-3 Paying by Traveller's Cheques
    Useful Expressions
    Unit 6 Bar Service
    6-l Another.sir?
    6-2 Passing on a Message
    Useful Expressions
   PART IV AUXlLlARY SERVlCE
    UNlT l Business Center
    1-1 Making Photo Copies
    1-2 Sending Fax
    1-3 Developing Films
    1-4 Finding an Interpreter
    Useful Expressions
    UNIT 2 Recreation and Fitness Center
    2-1 About the Recreation and Fitness Center
    2-2 At the Swimming Pool
    Useful Expressions
    UNlT 3 Shopping
    3-1 At the Souvenir Shop
    3-2 At the Arts and Crafts Shop
    Useful Expressions
   PART V MENUS
    UNlT l Chicken. Duck and Game
    UNlT 2 Meats
    UNlT 3 Seafood
    UNlT 4 Egg
    UNlT 5 Bean Curd
    UNlT 6 Rice Noodles and DesgertsCDim Sum)
    UNlT 7 Vegetables
    UNlT 8 Drink
    UNlT 9 Soup
    UNlT 10 Cooking