Chapter One Introduction to Letter Writing What Is Letter Writing Types of English Letters Forms of English Letters Parts of English Letters How to Write Good English Letters Chapter Two Personal Correspondence What Is Personal Correspondence How to Write Personal Correspondence Sample Personal Letters Chapter Three Business Correspondence A What Is Business Correspondence How to Write a Business Letter Writing Envelopes Chapter Four Business Correspondence B Writing Principles Principles in the Writing Process Form Letters Chapter Five Social Correspondence What Are Social Letters Letters of Introduction Letters of Invitation Letters of Complaint Leters of Apology and Explanation Thank-you Letters Letters of Congratulations Chapter Six Cards and Certificates Cards New Year Cards and Christmas Cards Birthday Cards Invitation Cards Thank-you Cards Certificates Certificates of Honor/Recognition Graduation and Degree Certificates Other Kinds of Certificates Chapter Seven Applications Letters of Application R6sum6s Letters of Recommendation Interviews Letters of Acceptance or Refusal Chapter Eight The Internet Chapter Nine E-Mail, Mailing Lists, and Newsgroups Chapter Ten Telephone and Fax
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