Unit 1 What Is a Hotel? Warm-up Text It is my dream Dialog 1 Hotel industry ABCs Dialog 2 A job-hunting interview Reading Comprehension Listening Comprehension Unit 2 Front Office Warm-up Text The first representatives of a hotel Dialog 1 A room reservation call Dialog 2 Welcome to our hotel Reading Comprehension Listening Comprehension Unit 3 Communication Warm-up Text Guest foremost Dialog 1 Telephone service Dialog 2 Sending a fax Reading Comprehension Listening Comprehension Unit 4 The Cashier Warm-up Text The history of money Dialog 1 Foreign exchange Dialog 2 Checking-out Reading Comprehension Listening Comprehension Unit 5 Housekeeping Department （Ⅰ） Warm-up Text Housekeeping department——the backbone of a hotel Dialog 1 Turn-down a service Dialog 2 Providing something extra Reading Comprehension Listening Comprehension Unit 6 House keeping Department （Ⅱ） Warm-up Text Adventure on the highway Dialog 1 About the laundry service Dialog 2 Baby-sitting service Reading Comprehension Listening Comprehension Unit 7 Food and Beverage （Ⅰ） Warm-up Text The food and beverage department always counts Dialog 1 At the bar Dialog 2 Taking the order Reading Comprehension Listening Comprehension Unit 8 Food and Beverage （Ⅱ） Warming-up Text The story of chopsticks Dialog 1 Room service Dialog 2 A complaint about the dining room Reading Comprehension Listening Comprehension Unit 9 Recreation （Ⅰ） Unit 10 Recreation （Ⅱ） Unit 11 Shopping Arcade Unit 12 Service and Management Unit 13 Supervision Unit 14 Functions of Management UNit 15 Leader and Power Unit 16 Leadership Style APPENDIX VOCABULARY USEFUL TERMS AND EXPRESSIONS
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