Unit 1 Room Reservations Unit 2 Front Desk (I) Unit 3 Front Desk (II) Unit 4 Bell service Unit 5 Room service (I) Unit 6 Room service (II) Unit 7 Foreign Exchange Unit 8 Food and Beverage Service (I) Unit 9 Food and Beverage Service (II) Unit 10 Recreational Service Unit 11 Other Services Unit 12 Shopping Unit 13 Dealing with Complaints Unit 14 Payment Handling Self-assessment 各單元詞匯表 不規(guī)則動詞表