前言 Section One Business English Communication Chapter 1 Presentation Part Ⅰ Planning and getting started Part Ⅱ The middle of the presentation Part Ⅲ The end of the presentation Part Ⅳ Other tips for perfecting the presentation Chapter 2 Using the Telephone Part Ⅰ Preparing for a call Part Ⅱ Handling complints and other problems Chapter 3 Arraging Meetings Part Ⅰ Preparing and arranging for the meeting Part Ⅱ Ending meeting Chapter 4 Negotiations Part Ⅰ The art of negotiation Part Ⅱ Cultural awareness in international negotation Part Ⅲ How to have a successful negotiation Section Two Business Simulations and Situations Chapter 1 Simulations Part Ⅰ The magazine Part Ⅱ Polluting the river Part Ⅲ Quality and personnel Part Ⅳ Planning for disater Part Ⅴ A big new feature film Part Ⅵ Extra perks? Chapter 2 Business Situations Part Ⅰ Smoke signals Part Ⅱ Big fish don't jump Part Ⅲ The Hohokum virus Part Ⅳ Dirty work Appendix 1 Interview English and Skills Part Ⅰ Frquently uesd English in Intervies Part Ⅱ Skills for a successful interviews Part Ⅲ Mistakes in intervies Appedndix 2 Business Etiquette Part Ⅰ 商務(wù)就餐注意事項 Part Ⅱ 商務(wù)著裝注意事項 Part Ⅲ 體態(tài)語 Appendix 3 Language for Discussion
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