Introduction Units Titles 1 BUSINESS GREETINGS 2 PRELMINARIES 3 PRESENTING YOUR PRODUCT 4 MAKING (AND CORRECTING)A MISTAKE 5 TOURING TEH SITE 6 MAKING RECOMMENDATIONS 7 TALKING ABOUT COST 8 SUMMARIZING YOUR PRESENTATION 9 FOLLOWING UP BY LETTER 10 THINKING IT OVER 11 FOLLWING UP BY TELEPHONE 12 OPENING THE CONVERSATION 13 BARGANING 14 GIVING AN INVITATION 15 A BUSINESS PARTY 16 A BUSINESS PARTY(DINNER) 17 A BUSINESS PARTY(SAYING"GOOD NIGHT“) 18 A STAFF MEETING (OPENING) 19 A STAFF MEETING (PRESENTATION AND DISCUSSION) 20 A STAFF MEETING (CLOSNG) ANSWER KEY INFORMAL POLL QUESTIONNAIRE (WITH AHSWERS) INDEX OF BUSINESS EXPRESSIONS