UNIT 1 Introduction to Business ..................................... 1 UNIT 2 Economic Issues ............................................. 16 UNIT 3 Sectors & Industries ........................................ 31 UNIT 4 Capital Markets ............................................. 46 UNIT 5 Technologies & Trends in Business ........................... 60 UNIT 6 Business & Regulations ...................................... 76 UNIT 7 Human Resources Management .................................. 92 UNIT 8 Business Organizations ..................................... 108 UNIT 9 Marketing & Sales .......................................... 123 UNIT 10 Production Management ...................................... 140 UNIT 11 Effective Communication .................................... 153 UNIT 12 Business Ethics & Manners .................................. 167 UNIT 13 Financial Management ....................................... 181 UNIT 14 Communication Skills ....................................... 195 UNIT 15 Technology-based Communication Practices ................... 207 UNIT 16 Culture & Communication .................................... 221 Key to Exercises .................................................... 234 References .......................................................... 245