Unit 1 An Airline Job Unit 2 The Flight Schedule Unit 3 Travel Inquiries Unit 4 TraveI Documents Unit 5 Telephone Reservations Unit 6 Reconfirmation Unit 7 Change of Reservation Unit 8 Standby Unit 9 Ticketing and Change of Ticket Unit 10 Fares Unit 11 Lost Ticket and Refund Unit 12 Check-in Unit 13 Examining the Travel Documents Unit 14 Seat Preference Unit 15 Baggage Handling at Check-in Unit 16 Flight Irregularities Unit 17 At the Information Counter Unit 18 Baggage Service Unit 19 Hotel Unit 20 A Charter Flight 附錄1:Airport Announcements(機(jī)場廣播詞) 附錄2:Travel Information Manuaf(旅游信息手冊(cè))(節(jié)選) 附錄3:中國及世界主要城市三字代碼 附錄4:世界主要航空公司二字代碼 附錄5:練習(xí)答案 附錄6:Property Irregularity Report(PIR)(行李運(yùn)輸事故記錄)