CHAPTER 1 What Are Employers Looking For? CHAPTER 2 Building Self-Confidence CHAPTER 3 Volunteering:On-the-job Training CHAPTER 4 Effective Job Applications CHAPTER 5 Successful Job Interviews CHAPTER 6 Small Talk at the Water Cooler CHAPTER 7 Improving Relationships at Work CHAPTER 8 Handling Criticism CHAPTER 9 Having a Positive Attitude CHAPTER 10 Writing at Work CHAPTER A Irregular Verbs APPENDIX B Dictation Key