Preface The Underlying Philosophy of Business Writing The Written Composition Writing Paragraphs Writing Letters Category 1'' General Business Letters Category 2'' Personal Business Letters Category 3: Letters relating to Human Resources Category 4: Letters of Enquiry, Information, and Refusal Category 5: Claim and Adjustment Letters Category 6: Credit and Collection Letters Category 7: Sales Promotion Letters Telecommunications, Telegraphic Messages The Inter-Office Memorandum Category 1: Human Resources Category 2: Employee Relations Policies and Procedures Informal Format Policies and Procedures Formal Format Writing Reports Management and Communication at Cando Corporation Metaphors, Idioms and Expressions Application Letters and Curriculum Vitae ANSWER KEY''
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