第一部分 基礎篇
Unit 1 Benginning of Receiving and Making a Call 打/接電話的開頭語
Unit 2 Inquiring who you are calling 詢問通話的對象
Unit 3 Asking for calling somebody 請求叫某人接電話
Unit 4 Receiving a Wrong Call 接到打錯的電話
Unit 5 Making a Wrong Phone 打錯電話
Unit 6 Leaving a MEsssge 留言
Unit 7 Inquiring About the Telephon Number 查詢電話號碼
Unit 8 Making a Long Distance Call 打長途電話
Unit 9 Tag of Making or Receiving a call 打/接電話的結束語
第二部分 實用篇
Unit 1 Inviatation 激請
Unit 2 making an Appoingtment 預約
Unit 3 Reserving a Table in a Restaurant 餐廳預約
Unit 4 Reserving a Room in a Hotel 預定客房
Unit 5 Booking a Ticket 訂票
Unit 6 Congratulations 道賀
Unit 7 Making a Apology 致歉
Unit 8 Emergency 緊急情況