商務英語口語（含磁帶）

前言
unit 1 making new contact
1.1 at customs
1.2 meeting foreign guests at the airport
1.3 on the way to the hotel
unit 2 at the hotel
2.1 checking in
2.2 in the room
2.3 looking around the hotel
unit 3 dining at a restaurant
3.1 inviting the guest
3.2 welcome speech
3.3 at the table
unit 4 sightseeing
4.1 talking about weather
4.2 visiting a factory
4.3 company introduction
unit 5 making phone calls
5.1 try to make contact
5.2 making first contact
5.3 polite questions
unit 6 introduction of products
6.1 general introduction
6.2 a visit to a sample room
6.3 talks on specifications
unit 7 enquiries and offers
7.1 business enquiry
7.2 enquiries and offers
unit 8 on price
8.1 a new offer
8.2 bargaining..
8.3 making comparison
unit 9 payment terms
9.1 pay by l/c at sight
9.2 propose to pay by l/c
9.3 asking for easier payment teruls
unit 10 letter of credit
10.1 the establishment of l/c
10.2 amendment of l/c
10.3 extension of l/c
unit 11 packing and marking
11.1 export packing
11.2 labels
11.3 container service
unit 12 shipment and delivery
12.1 on shipment
12.2 the date of delivery
12.3 late delivery
12.4 non-delivery
unit 13 insurance
13.1 insurance coverage
13.2 a talk on insurance
unit 14 claims and settlement
14.1 a claim case on quality deterioration
14.2 settling a claim
unit 15 agency
15.1 discussing agency problem
15.2 trying to get agency right
15.3 discussing agency right
unit 16 conclusion of business
16.1 conclusion of business
16.2 signing a contract
unit 17 parting
17.1 seeing off at the airport
17.2 saying goodbye on telephone
參考文獻