Unit 1 Modern Business Letters Unit 2 Establishing Business Relations Unit 3 Enquiry Unit 4 Firm Offer & Non-firm Offer Unit 5 Counter-offer $Orders Unit 6 Confirmation & Acceptance Unit 7 A Sales Contract Unit 8 A Sales Contract Unit 9 Payment & Letters of Credit Unit 10 Examination of a L/C Unit 11 shipment Unit 12 A Bill of Lading Unit 13 Insurance Unit 14 Packing Unit 15 Complaints and Claims Unit 16 Electromic Commerce 附錄1 參考答案 附錄2 全國外銷員資格考試最新試題及參考答案