Part one ABC to international business communications Chapter 1 Introduction to international business communications Chapter 2 Background of international business communications Chapter 3 Oral communication Chapter 4 Nonverbal communication Chapter 5 General principles of business communication Chapter 6 The layout format of business letters Chapter 7 Structure of business letters Chapter 8 The practical approach of business communication Chapter 9 Writing informative business messages Chapter 11 Graphic information in business communication Chapter 12 Resume and job application letters Part two Practical specimen letters of international business Chapter 13 Enquiries and offers Chapter 14 Orders and acknowledgements Chapter 15 Transport Chapter 16 Insurance Chapter 17 Payment Chapter 18 Claims and adjustment Chapter 19 Tenders Chapter 20 Agency Chapter 21 Consignment and exhibition sales Chapter 22 Barter,Compensation and processing trade Chapter 23 Setting up sino-foreign joint ventures Chapter 24 Other business correspondence 附錄 主要參考文獻(xiàn)