Chapter Ⅰ Layout of Business Letter Chapter Ⅱ Establishment of Business Relations Lesson One Self-Introduction Lesson Two Request for the Establishment of Business Relations (A) A Letter from an Importer (B) Reply to the Above Lesson Three Credit Enquires Skill Training for Establishment of Business Relations Chapter Ⅲ Enquiries, Offers And Counter-Offers Lesson Four (A) A General Enquiry for Wool Material (B) A Reply to the Above Lesson Five A Specific Enquiry Lesson Six A Non-Firm Offer Lesson Seven A Counter-Offer Skill Training for Enquiries, Offers and Counter-Offers Chapter Ⅳ Conclusion Of Business Lesson Eight An Order Lesson Nine (A) A Repeat Order (B) Declining a Repeat Order Lesson Ten (A) Sending a Sales Confmnation (B) Counter-Signature Letter Skill Training for Conclusion of Business ChapterⅤ Payment Lesson Eleven Asking for D/P Payment Lesson Twelve Declining D/A Payment Lesson Thirteen (A) Modifying Terms of Payment (B) Reply Skill Training for Payment Chapter Ⅵ L/C Establishment, Extension and Amendment Lesson Fourteen (A) Urging Establishment of L/C (B) A Reply Lesson Fifteen Asking for Extension of L/C Lesson Sixteen Asking for L/C Amendment (1) Lesson Seventeen Asking for L/C Amendment (2) Skill Training for L/C Establishment, Extension and Amendment Chapter Ⅶ Shipment Lesson Eighteen (A) Urging Shipment (B) Reply (C) Urging Shipment (D) Reply Lesson Nineteen (A) Asking for Transshipment and Partial Shipment (B) Reply Lesson Twenty Information on Container Service Letter (A) Letter (B) Skill Training for Shipment Bill of Lading Chapter Ⅷ Packing Lesson Twenty-One Packing Requirement Lesson Twenty-Two Inner Packing Lesson Twenty-Three Outer Packing Skill Training for Packing Chapter Ⅸ Insurance Lesson Twenty-Four Asking for CFR Terms Lesson Twenty-Five Asking the Seller to Cover Insurance Lesson Twenty-Six Insurance Clause Skill Training for Insurance Chapter Ⅹ Complaints and Claims Lesson Twenty-Seven Complaints of Wrong Goods Delivery Lesson Twenty-Eight (A) Claim for Short Weight (B) Reply-Settlement of the Claim …… Skill Training for Complaint and Claims Chapter Ⅺ Agency Skill Training for Agency Chapter Ⅻ Other International Business Activities Skill Training for Other International Business Activities Appendix 參考書目
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