Part One Basic Knowledge of Business English Letters Chapter One The Structure and Layout of Business English Letters Chapter Two Essential Qualities in Business Letter Writing Part Two Business Letters in International Trade Chapter Three Establishing Business Relations Chapter Four Inquiry and Reply Chapter Five Offers and Counter—offers Chapter Six Acceptance and Confirmaion Part Three Application of International Trade Terms Chapter Seven Quality and Quantity Chapter Eight Packing and Packing Marks Chapter Nine Terms of Price Chapter Ten Shipping and Insurance Chapter Eleven Settlement of Payment Chapter Twelve Inspection,Clmms and Arbitration Part Four Telexes Chapter Thirteen Telexes Part Five Business Contract Chapter Fourteen Business Contract Appendix A Useful Terms m International Trade Appendix B Common Telexes Abbreviations Appendix C General Abbreviations in E-mail Appendix D INCOTERMS 2000 RefeFences