Taking a Telephone Reservation Unit l 電話預(yù)汀 Greeting,F(xiàn)arewell&Leading Unit 2 迎送客人、引座 Taking Orders Unit 3 受理點(diǎn)菜 Euramerican Meals Unit 4 歐美三餐 Serving Dishes Unit 5 席問服務(wù) Beverage Service Unit 6 酒水服務(wù) Paying Bills Unit 7 結(jié)賬 Handling Complaints Unit 8 處理投訴 Special Services Unit 9 特殊服務(wù) 附錄一 詞匯 附錄二 練習(xí)答案