Taking a Telephone Reservation Unit l 電話預汀 Greeting,F(xiàn)arewell&Leading Unit 2 迎送客人、引座 Taking Orders Unit 3 受理點菜 Euramerican Meals Unit 4 歐美三餐 Serving Dishes Unit 5 席問服務 Beverage Service Unit 6 酒水服務 Paying Bills Unit 7 結(jié)賬 Handling Complaints Unit 8 處理投訴 Special Services Unit 9 特殊服務 附錄一 詞匯 附錄二 練習答案