To the Reader致讀者 Evaluation Exercises自測練習(xí) Introduction:BASIC DECISIONS初步?jīng)Q定 UNIT 1:Initial Communication第一次書信往來 Lesson 1:Greetings and Closings in Letters and E—Mail Messages 書信及電子郵件中的稱呼語和結(jié)束語 Lesson 2:Routine Requests and Inquiries一般請(qǐng)求和詢問 Lesson 3: Non—Routine Requests特殊請(qǐng)求 UNIT 2:Complaints and Responses抱怨與回復(fù) Lesson 4: Format and Mechanics of Letters and E—Mail Messages 書信及電子郵件的格式與寫作技巧 Lesson 5: Complaints抱怨 Lesson 6: Responses to Requests.Inquiries and Complaints 請(qǐng)求、詢問及抱怨信的回復(fù) UNIT 3:Working了hings Out解決問題 Lesson 7:Effective E-Mail Messages有效的電子郵件 Lesson 8: Suggestions提出建議 Lesson 9: Opinions and Disagreements表達(dá)觀點(diǎn)和提出不同意見 UNIT 4:Job-Search Writing求職信寫作 Lesson 10:Resumes簡歷 Lesson 11:Cover Letters for Resumes說明信 Lesson 12:Follow—Up Letters后續(xù)信 APPENDICES附錄 Appendix 1:Sample Letters樣信 Appendix 2:Punctuation Styles標(biāo)點(diǎn)符號(hào)的用法 Appendix 3:Abbreviations for the United States and Canada 美國、加拿大州、省地名縮寫 Appendix 4:Capitalization Rules首字母大寫規(guī)則 Appendix 5:Common First Names常用人名 Appendix 6:Glossary詞匯表 Appendix 7:Index索引 Appendix 8:Answer Key答案