Part One Business Communications Chapter 1 Introduction 1 Parts of business letters 2 Email 3 Writing rules for business communications Exercises Chapter 2 Business Relations 1 Introduction 2 Initiation 3 Establishing a business relationship Exercises Chapter 3 Agency 1 Asking for sole agency and replying 2 Seeking agency and replying 3 Agency agreements 4 Granting attomeyship 5 Offering terms for consideration 6 Confirming the terms of agency Exercises Chapter 4 Consultation 1 Consultation of credit 2 Consultation of suggestions 3 Letters of thanks after consultation Exercises Chapter 5 Sales Letters 1 Intrigue or entertain 2 Support or assure 3 Propose or deal 4 Touch or pat Exercises Chapter 6 Inquiry Inquiry Exercises Chapter 7 Quotation Quotation Exercises Chapter 8 Offers & Responses 1 Offer 2 Refusing to accept the offer 3 Acceptance 4 Counteroffer Exercises Cbapter 9 Orders & Responses 1 Order 2 Dealing with orders Exercises Chapter 10 Packing & Marking 1 Packing 2 Marking Exercises Chapter 11 Slupment Shipment Exercises Chapter 12 Insurance …… Part Two Social Communications