Chapter I Layout of a Business Letter Chapter II Establishment of Business Relations Chapter III Enquiries, Offers, Counter-offers and Acceptances Chapter IV Sending a Proforma Invoice Chapter V Modes of Modern Communications Chapter VI Sales Promotion Chapter VII Terms of Payment Chapter VIII Packing Chapter IX Insurance Chapter X Shipment Appendix I Useful Expressions in Starting a Letter Appendix II Useful Expressions in Ending a Letter Appendix III Frequently Used Country and Area Codes Appendix IV Commonly Used Telex Abbreviations