第一章商業(yè)書信的不同風(fēng)格和特殊格式 (The Different Style and the Special Forms of Business Letters)(1) 信頭(The Heading)(4) 信內(nèi)地址(The Inside Address)(5) 稱呼(The Salutation) (7) 信文(The Body of the Letter)(9) 結(jié)束語(The Complimentary Close)(10) 第二章建立貿(mào)易關(guān)系書信(Letters of Establishing Business Relations)(18) Model 1從商務(wù)參贊處(外國駐我國)獲得信息建立貿(mào)易關(guān)系 (Establishing Business Relations Through Commercial Counsellor’S Office)(19) Model 2同意建立貿(mào)易關(guān)系(Agreeing to Establish Business Relations)(21) Model 3經(jīng)介紹建立貿(mào)易關(guān)系 (Establishing Business Relations by Introduction)(22) Model 4回復(fù)信(A Letter in Reply)(23) Notes (23) Reference Expressions(27) Exercises(30) 第三章詢盤信與報盤信 (Letters of Inquiries and Offers)(34) 詢盤(Inquiries)(34) Model 1索取價格單和樣品(Asking for Prieelist and Samples)(37) Model 2關(guān)于工藝品的詢盤信(An Inquiry for Art and Craft)(38) Model 3關(guān)于收錄機的一份詢盤傳真(A Fax Inquiry for Tape Recorder)(39) Notes (40) Reference Expressions(49) 報盤與報價(Offers and Quotations)(52) Model 4關(guān)于工藝品的報盤信(An Offer for Art and Craft)(55) Model 5虛盤報價信(Making a Non—firm Offer)(56) Model 6實盤報價信(Making a Firm Offer)(57) Model 7因缺貨無法寄樣(Failing to Send Samples for Short of Supply)(58) 還盤(Counter—offer) (59) Model 8要求修改報盤(Asking for Amendment to an Offer) (61) Model 9拒絕還盤(Declining a Counter—offer)(62) Notes (63) Reference Expressions(68) Exercises(73) 第四章訂貨與確認信件 (Letters of Order and Confirmation)(80) Model 1寄函訂貨(1)(Order by Letters)(83) 寄函訂貨(2)(Order by Letters)(83) Model 2確認訂貨(Order Confirmed) (84) Model 3續(xù)訂(Repeat Order)(85) Model 4取消訂貨(Cancelling an Order)(86) Model 5寄送銷售確認書 (Sending Sales Confirmation)(87) Model 6寄還銷售確認書 (Returning Sales Confirmation)(88) Notes (88) Reference Expressions(93) Exercises(97) 第五章關(guān)于資信調(diào)查(On Credit Information)(102) Model 1要求填寫信用申請書 (Asking Customers to Fill in the Credit—application)(104) Model 2查詢信用情況 (Asking for Credit Standing)(105) Model 3信用良好的報告 (Favourable References on Credit Standing)(106) Model 4資信不良的報告(Unfavourable References on Credit Standing)(107) Notes(107) Reference Expressions(109) 第六章關(guān)于形式發(fā)票 (On Profornla Invoice)(111) Model 1索取形式發(fā)票 (Requesting Profbrma Invoice)(112) Model 2寄送形式發(fā)票(Sending Proforma Invoice)(113) Notes(114) Exercises (116) 第七章關(guān)于代理(On Agencies)(122) Model 1 申請代理(Applying for Agency)(125) Model 2關(guān)于指定代理商(On Appointing an Agency)(126) Model 3一個肯定的回復(fù)(A Favourable Reply)(127) Model 4關(guān)于代理協(xié)議條款(On Terms of the Agency Agreement)(128) Notes(129) Exercises (134) 第八章信用證(Letter of Credit)(138) 催證(Rushing Establishment of L／C)(140) Model 1催開信用證 (Urging Establishment of L／C)(141) Model 2回復(fù)信(A Letter in Reply)(142) Notes(143) Exercises (147) 改證(Amendments to L／C)(155) Model 3要求修改信用證(Requesting L／C Amendment) (156) Model 4要求修改信用證(Requesting Amendment to L／C)(157) Model 5允許修改信用證(Granting Amendment to L／C) (158) Model 6指示銀行改證(Instruction to the Bank for Amendment to L／C)(159) Notes(159) Exercises (164) 展證(Extension of L／C)(168) Model 7要求延展信用證(Requesting Extension of L／C) (170) Model 8同意延展信用證(Granting Extension of IMC) (171) Notes(171) Reference Expressions(174) Exercises (177) 第九章裝運與交貨 (On Shipments and Deliveries) (181) Model 1裝運通知(Shipping Advice)(183) Model 2對裝運要求的回復(fù)(In Reply to Shipping Instructions)(184) Model 3關(guān)于所訂貨物的交貨問題(On Delivery of Goods Ordered)(185) Model 4關(guān)于貨物短少給發(fā)貨人的通知(Advice on Shortage to Consignor)(186) Model 5發(fā)貨人的回復(fù)(Reply from the Consignor) (187) Model 6詢問貨運情況 (Inquiring Shipping Service)(188) Notes(188) Reference Expressions(196) Exercises(199) 第十章保險(Insurance)(205) Model 1詢問保險情況(Inquiring Insurance Information)(208) Model 2對詢問的回復(fù)(Replying to the Inquiring)(209) Model 3有關(guān)No.NP0303訂單的保額(Insurance Amount of Order No.NP0303)(210) Notes(211) Model 4承保(Underwriting)(217) Model 5保險批單 (Endorsement to Insurance Policy)(218) Model 6理賠(Settlement of Claim)(218) Model 7拒賠(Repudiation of Claim)(219) Model 8追償(Recovery of Loss)(220) Notes(221) Reference Expressions(224) Exercises (226) 第十一章投訴與調(diào)整 (Complaint and Adjustment)(232) 書寫投訴信(Writing Letters of Complaint)(232) Model 1對延誤自行車交貨的投訴 (Complaint Delay in Delivery of Bicycles)(234) Model 2對質(zhì)量、花色品種不符的投拆 (Complaint of Dis crepancy on Quality and Colour)(235) 回復(fù)投訴信(Answering Complaints)(236) Model 3對延誤自行車交貨的投訴的答復(fù)(Reply to Complaint--Delay in Delivery of Bicycles)(241) Model 4因產(chǎn)品質(zhì)量低劣要求退換(Asking for a Replacement Due to Inferior Quality)(242) Model 5同意退換并派代表檢查 (Acceptance to a Replacement and Sending Representatives to Inspect)(243) Model 6送錯貨物(Wrong Goods Sent)(244) Model 7對送錯貨物的回復(fù)(Reply--Wrong Goods Sentl(245) N0tes(246) Reference Expressions(252) Exercises (255) 第十二章索賠與理賠(Claims and Settlement)(260) Model 1因短重索賠(A Claim for Shortweight)(263) Model 2理賠(Settlement of a Claim)(264) Model 3關(guān)于受損醫(yī)療器械的索賠(A Claim on Damaged Medical Instruments)(265) Model 4拒賠(Refusing the Claim)(266) Notes(267) Reference Expressions(273) Exercises (276) 第十三章外貿(mào)單證樣本 (Specimens of Documents in International Trade)(281) 1.Sales Contract售貨合同(281) 2.Sales Confirmation售貨確認書(286) 3.C0mmercial Invoice商業(yè)發(fā)票(289) 4.Certificate of Origin產(chǎn)地證明書(301) 5.Packing List裝箱單(303) 6.Weight Memo重量單(305) 7.Bill of Lading提單(307) 8.Insurance Policy(Certificate)保險單(憑證)(314) 9.Draft(Bill of Exchange)匯票(318) 10.Letter of Credit信用證f322) 11.Exclusive Sales Agreement獨家銷售協(xié)議書(341) 12.Sole Agency Agreement獨家代理協(xié)議書(344) 13.Agreement on Compensation Trade補償貿(mào)易協(xié)議書(349) 附錄一有關(guān)世界貿(mào)易組織及其多邊貿(mào)易協(xié)議的縮略語(352) 附錄二世界貿(mào)易組織成員和觀察員名單(357)
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