賓館英語

定　價(jià)：￥25.00

作　者：	郭兆康
出版社：	高等教育出版社
叢編項(xiàng)：	行業(yè)英語系列教材
標(biāo)　簽：	英語學(xué)習(xí)方法

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ISBN：	9787040121582	出版時(shí)間：	2003-07-01	包裝：	精裝
開本：	16開	頁數(shù)：	136	字?jǐn)?shù)：

內(nèi)容簡(jiǎn)介

　　本教材主要按照賓館行業(yè)工作流程編排學(xué)習(xí)任務(wù)。屬于典型的任務(wù)型教材，專門針對(duì)賓館行業(yè)服務(wù)英語聽說讀寫技能需求進(jìn)行培訓(xùn)設(shè)計(jì)。全書總共十門單元，每個(gè)單元都有一個(gè)主題。所有教學(xué)活動(dòng)都以訓(xùn)練聽說技能為主，兼顧讀和寫的技能訓(xùn)練。主要內(nèi)容有：旅館的幾大類型介紹：預(yù)定的幾種形式，迎賓服務(wù)，前臺(tái)接待服務(wù)，包括登記、分房、發(fā)鑰匙，住店期間的各種服務(wù)，比如叫醒服務(wù)、特殊要求、設(shè)備租用、洗燙服務(wù)、信息咨詢、出租車服務(wù)、維修服務(wù)、客房服務(wù)、餐廳服務(wù)、酒吧服務(wù)等；離店手續(xù)辦理，付款和結(jié)賬方式；處理客人投訴等方面。

作者簡(jiǎn)介

暫缺《賓館英語》作者簡(jiǎn)介

圖書目錄

UNIT 1 HOIEL INDUSTRY ABC
1. What Is a Hotel?
2. How to Enter the Hotel World
3. Summary of Our Work
4. Consolidation
UNIT 2 ROOM RESERVATION
1. What to Do in Handling Room Reservations
2. How to Handle Room Reservations
3. Summary of Our Work
4. Consolidation
UNIT 3 REGISTRATION
1 What Do You Know About a Registration Form?
2. How to Register Guests
3. Summary of Our Work
4. Consolidation
UNIT 4 CINCIERGE
1. What Do We Do Every Day
2. How to Do Our Service Properly
3. Summary of Our Work
UNIT 5 THE CASHIER
1. What to Do with the Hotel Bills
2. How to Be a Hotel Cashier
3. Summary of Our Work
4. Consolidation
UNIT 6 HOUSEKEEPING(Ⅰ)
1. What Work Is Included in This Department
2. How to Do the Chamber Service
3. Summary of Our Work
4. Consolidation
UNIT 7 HOUSEKEEPING(Ⅱ)
1. What Are Included in Personal -Services
2. How to Offer Personal Services
3. Summary of Our Work
4. Consolidation
UNIT 8 SERVING CHINESE FOOD
1. What Is Served Here
2. How to Work in the Food & Becerra Department
3. Summary of Our Work
4. Consolidation
UNIT 9 SERNING WESTERNFOOD
1. What Is Served in a Western Restaurant?
2. How to Serve Western Cuisine
3. Summary of Our Work
4. Consolidation
UNIT 10 SERNING BEVERAGES
I. What Are the Beverages We Serve?
2. How to Serve Beverages
3. Summary of Our Work
4. Consolidation
UNIT 11 SHOPPING ARCADE
I. What Is to Be Sold in Our Shopping Arcade
2. How to Promote Chinese National Culture
3. Summary of Our Work
4. Consolidation
UNIT 12 RECREATION DEPARTMENTS
1. What Activities Can We Go in for Here
2. How to Do Service Here
3. Summary of Our Work
4. Consolidation
UNlT13 MEEIING
1. What Are Provided for the Meeting Planner
2. How to Arrange Catering for a Meeting or Seminar
3. Summary of Our Work
4. Consolidation
UNII 14 EXHIBITION
1. What Types of Exhibition Are to Be Served
2. Get Ready to Serve and Set up Booths
3. Summary of Our Work
4. Consolidation
UNIT15 SETTLLNG COMPLAINTS
1. What Will the Guests Complain About
2. How to Settle Complaints
3. Summary of Our Work
4. Consolidation
UNIT 16 HOTEL MANAGEMENT
1. What Does Hotel Management Mean
2. How Is the Hotel Management Working
3. Summary of Our Work
4. Consolidation
APPENDIX TAPESCRIPTS