UNIT 1 LOGISTICS(12學時) Part I Logistics and Logistics Management Text 1 An Introduction to Logistics(4學時) Text 2 Logistics Management(2學時) Text 3 Supply Chain Management(2學時) Part II Logistics Strategies Text 1 Distribution(2學時) Text 2 Key Issues for Logistics Effectiveness(2學時) UNIT 2 CUSTOMER SERVICE(4學時) Part I An Introduction to Customer Service(2學時) Part II How to Improve Customer Service(2學時) UNIT 3 TRANSPoRTATIoN(14學時) Part I Transportation Modes Text 1 An Overview(2學時) Text 2 Water Transportation(4學時) Text 3 Containerization(2學時) Part II Transportation Strategy Text l Transportation Management(2學時) Text 2 Modal Choice and Multi—modal Transportation Cost(2學時) Text 3 Shipping Documents(2學時) UNIT 4 PACKAGING(8學時) Part I An Introduction(2學時)。 PartⅡPacking Function(2學時) Part lII Packing Methods(2學時) Part IV Marking(2學時) UNIT 5 INVENTORY AND WAREHOUSE MANAGEMENT(9學時) Part I Inventory Management Text 1 An Introduction to Inventory Management(2學時) Text 2 Rationale for Carrying Inventory(2學時) Text 3 Cargo Handling Operation(2學時) Part II Warehouse Facilities Text 1 Lift Truck(1學時) Text 2 Racking(1學時) Text 3 Conveyor Systems(1學時) UNIT 6 PURCHASING(5學時) Part I The Importance of Purchasing(2學時) PartⅡPurchasing Process(2學時) Part III Managing the Suppliers(1學時) UNIT 7 LOGISTICS TELECoMMUNICATIoN(3學時) Part I Business Correspondence(1學時) Part II Fax(1學時) Part III E-mail(1學時) Supplementary Reading’ Useful Expressions for Letter Writing UNIT 8 LOGISTICS DOCUMENTS(3—5學時) 附錄1 LOGISTICAL TERMS 附錄2 REFERENCE KEYS TO THE EXERCISES 主要參考文獻