Chapter 1 Cisco Certification Exams The Exam Situation Exam Layout And Design Using Cisco’s Exam Software Effectively Exam-Taking Basics Question-Handling Strategies Mastering The Inner Game Additional Resources Chapter 3 Support Resources Cisco Connection Online(CCO) Network Management Media Testing Equipment Practice Questions Need To Know More? Chatper 3 Troubleshooting Methodology Network Baselines Troubleshooting Model Scenario 1:Troubleshooting Practice Questions Need To Know More? Chapter 4 Troubleshooting Tools Cisco Tools Protocol Analyzer Operation Workstation-Specific Tools Practice Questions Need To Know More? Chapter 5 Cisco Router Processes Architecture Cisco IOS Commands Practice Questions Need To Know More? Chapter 6 Protocol Review OSI Reference Model Physical Layer Protocols Data Link Layer Protocols Internet Protocols NetWare Protocols AppleTalk Protocols Routing Protocols Practice Questions Need To Know More? Chapter 7 Physical And Data Link Diagnostics Cisco IOS Commands Common Physical And Data Link Issues Practice Questions Need To Know More? Chapter 8 Frame Relay Issues Frame Relay Cisco IOS Commands Common Frame-Relay Issues Practice Questions Need To Know More? Chapter 9 ISDN Basic Rate Interface Issues ISDN Background Information Cisco IOS Commands Common ISDN BRI Issues Practice Questions Need To Know More? Chapter 10 IP Diagnostics Cisco IOS Commands Common TCP/IP Issues Practice Questions Need To Know More? Chapter 11 IPX Diagnostics Cisco IOS Commands Common IPX Issues Practice Questions Need To Know More? Chapter 12 AppleTalk Diagnostics Cisco IOS Commands Testing AppleTalk Protocols AppleTalk Discovery Common AppleTalk Issues Practice Questions Need To Know More? Chapter 13 Catalyst 5000 Series Architecture Troubleshooting Tools Cisco Catalyst 5000 IOS Commands Cisco IOS Commands Common Catalyst 5000 Issues Practice Questions Need To Know More? Chapter 14 Sample Test Questions,Questions,Questions Picking Proper Answers Decoding Ambiguity Working Within The Framework Deciding What To Memorize Preparing For The Test Taking The Test Sample Test Chapter 15 Answer Key Glossary Index