Unit One Offering Help Unit Two Introduction Unit Three Selling Merchandise Unit Four Bargaining Unit Five At the Clothing Counter Unit Six At the Footwear and Hat Counter Unit Seven At the Sports Counter Unit Eight At the Electrical Appliance Counter Unit Nine At Drugs Counter Unit Ten At the Cosmetics Counter Unit Eleven At the Toy Counter Unit Twelve After Sale Service Unit Thirteen Ordering on Telephone Unit Fourteen Payment Unit Fifteen Lost and Found Unit Sixteen Dealing with Emergencies 附錄 詞匯表