Introduction 導(dǎo)言 Chapter One How to Apply for the Ideal Job 如何申請理想的工作 Chapter Two The Resume and the Interview 簡歷與面試 Chapter Three Spoken Business Communication 口頭商務(wù)溝通 Chapter Four Communicating with Colleagues and Customers 同事溝通及客戶溝通 Chapter Five Written Communications 書面溝通 Chapter Six Business Meetings 商務(wù)會議 Chapter Seven Cross-cultural Business Communications 跨文化商務(wù)溝通 Chapter Eight Crisis Communications 危機溝通 Chapter Nine Media Communications 媒體溝通 Chapter Ten Business Communications Every Day 商務(wù)溝通日日練 Appendices 附錄 Appendix One Cocktail Party （雞尾酒會） Appendix Two The Card Game （名片游戲） Appendix Three Mr， Mrs， Ms， Dr or John （稱謂問題） Appendix Four Getting to Know You （第一次會面） Appendix Five Dealing with Dinner （宴會禮儀） Appendix Six Sneaky Phrases （常見隱語） Appendix Seven Karaoke （卡拉OK現(xiàn)象） Appendix Eight It s All a Matter of Face （面子問題） Appendix Nine Be a Chinese Culture Vulture （汲取中國文化） Exercise 1 Pharox Exercise 2 Lawson Hotel Exercise 3 Modern Industrial Exercise 4 Industrial Lubricants Exercise 5 The Right Answers Exercise 6 Talking about Yourself Exercise 7 Interview Techniques Exercise 8 Difficult Issues Exercise 9 Three More Analysts Exercise 10 Your Future Exercise 11 Challenges Exercise 12 Foreign Visitors Exercise 13 Directors Questions Exercise 14 Sales Managers Exercise 15 German Analysts Exercise 16 Positive Points Exercise 17 Telephone Complaint Exercise 18 Kitchen Flag Exercise 19 Ginger Jewellery Exercise 20 Diamond Office Equipment Exercise 21 Mountainside Plastics Exercise 22 Dragons Basketball Exercise 23 Ransing Corporation Exercise 24 Harland Hotel Meeting Exercise 25 Charles Computing Exercise 26 Programme Problems Exercise 27 Conversation Topics Exercise 28 Action Points Exercise 29 Staff Matters Exercise 30 Communicating Internationally Exercise 31 Banking on Success Exercise 32 A Touch of Class Exercise 33 Questions， Questions， Questions Exercise 34 Making Looking Bad Look Good Exercise 35 Winged Services Exercise 36 Harmony and Peace Exercise 37 Good Fortune Airways Exercise 38 Nan Hai Cars Exercise 39 Lunar New Year Parks Exercise 40 The Royal Treatment Exercise 41 Job Opportunity Exercise 42 Getting the Picture Exercise 43 Read the Newspaper Exercise 44 Agenda Items
鄂公網(wǎng)安備 42010302001612號 