巧嘴英語當秘書

Chapter 1 內部辦公事務
　Unit 1 Arranging a Meeting 安排會議
　Unit 2 Buying Office Supplies 購買辦公用品
　Unit 3 Filing歸檔
　Unit 4 Faxing傳真
　Unit 5 Memorandum 備忘錄
　Unit 6 Making Copies 復印
　Unit 7 A Daily Schedule Report日程報告
　Unit 8 Telephone Affairs 電話事務
　Unit 9 0rders from the Boss 上司的指示
　Unit 10 Delegating Responsi- bilities 分配任務
　Unit 11 0ffice Problems 辦公室問題
　Unit 12 Getting along with Colleagues與同事相處
　Unit 13 Arranging a Business Trip安排商務旅行
　Unit 14 Post－Trip Follow-ups 業(yè)務旅行
　Unit 15 Reporting Activities 報告會議過程
　Unit 16 Mailing Goods郵寄物品
　Unit 17 Word Processing 文字處理
　Unit 18 Writing Letters 寫信
　Unit 19 Online Work 網上辦公
　Unit 20 Recruiting招聘
　Unit 21 Training培訓新手
Chapter 2 對外事務
　Unit 1 Making Appointments 預約來訪者
　Unit 2 Inviting Visitors 邀請來訪者
　Unit 3 Receiving Visitors 接待來訪者
　Unit 4 At the Reception Desk 在前臺
　Unit 5 In the Reception Room 在會客廳
　Unit 6 Booking Tickets 訂票
　Unit 7 Reserving a Table 預訂餐桌
　Unit 8 Booking a Room 預訂房間
　Unit 9 Meeting Clients at the Airport接機
　Unit 10 Giving a Company Tour 帶領客戶參觀公司
　Unit 11 Interpretation 翻譯
　Unit 12 Establish Business Relations建立貿易關系
　Unit 13 Signing a Contract 簽訂合同
　Unit 14 Dealing with Complaints處理投訴
　Unit 15 Bank Service 銀行事宜
　Unit 16 Planning a Vacation 休假計劃
　Unit 17 Sightseeing 觀光游覽
　Unit 18 Expressing Congratu lations 表示祝賀