Chapter 1 A Communication Model What Is Communication; Barriers to Effective Communication; Communication in Practice Chapter 2 Interpersonal Communication Skills for Managers Interpersonal Communication; Types of Interpersonal Communication Chapter 3 Oral Communication Skills Listening and Speaking; Non-verbal Communication; Public Speaking Chapter 4 Written Communication Skills Communication Through Writing; The Process of Writing Chapter 5 The Process of Management Planning; Organizing; Directing ; Controlling Chapter 6 Human Resource Management I Recruitment and Selection; The Job Hunting Process; New Employee Orientation; Training and Team Building; Motivation of Employees Chapter 7 Human Resource Management II Organizational Constraints; Delegation; Job Enrichment; Employee Appraisals, Discipline and Development; Succession Planning Chapter 8 General Management Challenges Showing Respect for Every Employee; Group Climate and the Management of Frustration and Conflict; The Management of Time; Managing Effective Meetings Chapter 9 Marketing Communication Marketing; Advertising; Sales; Customer Service Chapter 10 Inter-organizational Communication What Is the Same? What Is Different?; Guidelines for Inter-organi-zational Communication Chapter 11 International Management and Intercultural Communication Language; Non-verbal Communication Elements; Culture Chapter 12 Strategic Management Communication Introduction; Aspects of Strategic Planning; Communication in Strategic Management Chapter 13 Executive Decision Making Decision Making and Top Management; Effective Decision Making; Problem Solving Chapter 14 Leadership and Communication What Is Leadership?; Approaches to Leadership;Leadership by Objectives and Results Appendix A Exercises for Personal Assessment Appendix B Guidelines for Teachers and Trainers Bibliography
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