introduction:communication&writing(導(dǎo)論:信息溝通與寫作) telephone message(電話留言) fax(傳真) agenda and schedule(議程表與日程表) minutes and note—taking(會(huì)議記錄與會(huì)議筆記) summaries and abstracts(會(huì)議總結(jié)與會(huì)議摘要) memos and notices(備忘錄與通知) business social letters(商務(wù)社交信函) e-mails and questionnaires(電子郵件與問卷調(diào)查) application letter&resume(求職信和簡(jiǎn)歷) press release(新聞稿) advertisements and leaflet brochures(廣告與單張宣傳冊(cè)) news—letters(簡(jiǎn)報(bào)) business repods(業(yè)務(wù)報(bào)告) contrac and agreements(合同與協(xié)議) graphs and diagrams(圖表) key 10 exercises bibliography