part 1 基本用語(yǔ) unit 1 before making phone calls 打電話(huà)之前的準(zhǔn)備2 unnit 2 starting a conversation 開(kāi)始對(duì)話(huà)28 unit 3 transferring phone calls 轉(zhuǎn)接電話(huà)53 unit 4 reasons of calling 來(lái)電的理由77 unit 5 when someone is unavailable: receiver’s situation 當(dāng)對(duì)方要找的人不在時(shí)103 unit 6 when someone is unavailable: caller’s situation 當(dāng)你要找的人不在時(shí)130 unit 7 voice mail語(yǔ)音信箱155 unit 8 ending a conversation 結(jié)束對(duì)話(huà)181 part2 各種情境 unit 9 invitations邀請(qǐng)196 unit 10 inquiry詢(xún)問(wèn)216 unit 11 thanks道謝236 unit 12 congratulations恭喜256 unit 13 apologies道歉278 unit 14 appcintments約會(huì)299 unit 15 confirmation確認(rèn)321 unit 16 calling for help 打電話(huà)求助342 unit 17 requirements要求362 unit 18 shopping購(gòu)物381