Part 1 Business Letter-Writing Theory about Business Letter-Writing 1 Definition of a Letter 2 Concept of a Banking Business Letter 3 Classifications of Letters 4 Composition of a Business Letter 5 Structure of a Business Letter 6 Format or Style of Business Letters 7 Examples or Specimen of Business Letters 8 Key Factors in Good Business Letter-Writing 9 Some Writing Rules of Good Writing 10 Addressing Envelopes Model Banking Business Letters 1 Letters of Thanks 2 A Letter of Reminder 3 Letters of Requests 4 Letters of Complaint Concerning Bank Charges 5 Letters About Account Overdrawn 6 Letters Concerning Loans 7 Letters Concerning International Settlement 8 Letters about Insurance Part 2 E-Commercial Communication Part 3 Dialogues 附錄:部分對(duì)話的參考譯文