Introduction UNIT 1 The Basic Speech The psychology of public speaking Starting out The basic parts of a speech UNIT 2 The Audience READing your audience Keeping audience attention Latitudes of acceptance Signposting UNIT 3 Drafting and Writing Your Speech Preparing your speech —— the drafting process Effective language The grammar and vocabulary of speeches and presentations Transferring your speech to "cue" cards UNIT 4 Delivering a Speech You can do it! Body language and appropriate gestures How you say it —— basic techniques UNIT 5 Presentations The informative presentation —— academic presentations The persuasive presentation —— business presentations The persuasive presentation —— sales presentations UNIT 6 Professional Discussions—— Meetings The business meeting format Making sure you understand what you hear Letting others speak Personal communication strategies UNIT 7 English Conversation Introduction Essentials of good conversation Making "small talk" "Big talk" —— discussions about larger topics UNIT 8 Interviews Introduction Communicating effectively Making an impression Factors to consider in evaluating a job offer APPENDIX Transcripts of model speeches and model answers to activities