Part ⅠService Procedure Part1 Unit 1Meeting the guest3 Unit 2On the way to the hotel7 Unit 3Check in at the hotel12 Unit 4Talking about the itinerary17 Unit 5Going out for meal22 Unit 6On the way to the scenery28 Unit 7Check out at the hotel34 Unit 8Seeing off38 Part ⅡHandling Complaints and Emergency Part43 Unit 1Handling complaints45 Unit 2Handling special dietary requirements49 Unit 3Handling the adjustment of the itinerary（Ⅰ）53 Unit 4Handling the adjustment of the itinerary（Ⅱ）57 Unit 5Incident of meeting the guests 60 Unit 6Missing luggage65 Unit 7Missing tourists71 Unit 8Missing travel certificate75 Part ⅢChinese society and culture part79 Unit 1B asic information of China81 Unit 2Main religions in China83 Unit 3Traditional Chinese festivals 89 Unit 4Chinese cuisine 93 Unit 5Chinese arts99 Unit 6Tea and silk110 Unit 7Traditional Chinese medicine and acupuncture 115 Unit 8Ancient Chinese architecture and garden120 Part ⅣPractical Writing and Training part125 Unit 1Tour of Chinese imperial palace127 Unit 2Tour of temples133 Unit 3Tour of Chinese imperial mausoleum139 Unit 4Tour of Chinese gardens145 Unit 5Tour of Chinese ancient fortification151 Unit 6Tour of mountains157 Unit 7City tour162 Unit 8Tour of lakes and rivers167 參考文獻172
鄂公網(wǎng)安備 42010302001612號 