Unit 1 How to Become a Qualified Secretary Unit 2 Knowing Your Office Unit 3 Collecting Information Unit 4 Secretarial English for Telephone Use Unit 5 Arranging a Meeting Unit 6 Receiving a Visitor Unit 7 Business Negotiation Unit 8 Reaching Agreements Unit 9 Business Dinner Unit 10 Giving Gifts Unit 11 Seeing the Visitor off Unit 12 Handling Complaints Unit 13 Dealing with the Boss Tapescripts