Part 1 Introduction 商務(wù)寫作基礎(chǔ)知識(shí) Unit 1 Basic Concepts (Business writing, some terms, e.g. a notice) Unit 2 Effective Business Writing (Five-step process, 5-C principle,e.g. an invitation) Part 2 Four Common Types 商務(wù)寫作常用文體 Unit 3 Letters (e.g. an acknowledgement letter) Unit 4 Memos (e.g. a reminder) Unit 5 Emails (e.g. a congratulation) Unit 6 Reports (e.g. a short informal report) Part 3 Functions and notions Unit 7 Writing About the Pleasant and the Routine (e.g. a request letter) Unit 8 Writing About the Unpleasant (e.g. a refusal letter) Unit 9 Writing to Persuade (e.g. a sales letter) Part 4 Other Practical Writings 其他商務(wù)寫作應(yīng)用文體 Unit 10 Resumes Unit 11 Job-Application Cover Letters Unit 12 Complaint Letters Unit 13 Adjustment Letters Unit 14 Minutes Appendix Ⅰ Student Self-assessment Form Appendix Ⅱ Assessment of the Finished Work