TEACHING NOTES INTRODUCTION Unit 1 Types of Holiday Unit 2 A Career in Tourism Unit 3 Trends in Tourism Unit 4 Where People Go Unit 5 Travel Agents Scenario 1 Advising a Client Unit 6 Tour Operators Unit 7 Promoting a Destination Unit 8 Responsible Tourism Unit 9 Transport Unit 10 Customer Relations Scenario 2 Handling a Complaint Unit 11 Hotel Facilities Unit 12 Selecting Locations Unit 13 Things to Do Unit 14 Marketing the Past Unit 15 Business Travel Scenario 3 Organising Excursions PHOTOCOPIABLE RESOURCES Unit 1: Hidden accommodation Unit 2: The Alternative Tourism Job Agency Unit 3: Beachcombers 1 and 2 Unit 4: Geography game Unit 5: Trading names and addresses Unit 6: Educationals 1 and 2 Unit 7: The new promotion Unit 8: The Himalayan Tourist Code Unit 9: A new transport network Unit 10: The dissatisfied customer Unit 11: Hotel grading Unit 12: Comic character theme park Unit 13: What is there to do? Unit 14: Who/What am I? 1 and 2 Unit 15: Conference organiser