Chapter One Written Communication-An Overview Parts of a business letter Form of a business letter Envelopes addressing Language and tone Structuring communications Skill Training & Exercises Chapter Two Establishment of Business Relations Sample Letters Letter 1 Self-introduction Letter 2 Transferring business relations Letter 3 Request for establishment of business relations Letter 4 The first touch Letter 5 Credit inquiry Letter 6 Favorable reply from the bank Letter 7 Unfavorable reply from the bank Useful Sentences on Establishing Business Relations Skill Training & Exercises Chapter Three Inquiries and Replies Sample Letters Letter 1 Requesting for catalogues and price lists Letter 2 The first inquiry Letter 3 General inquiry Letter 4 Specific inquiry Letter 5 Tabulated inquiry Useful Sentences on Inquiries and Replies Skill Training & Exercises Chapter Four Making Quotations and Offers Sample Letters Letter 1 A reply to the general inquiry Letter 2 A reply to the specific inquiry (Making a Firm Offer) Letter 3 Asking for pro forma invoice Letter 4 A tabulated quotation Letter 5 Making free offers Useful Sentences on Making Quotations and Offers Skill Training & Exercises Chapter Five Making Counteroffers and Declining Orders Sample Letters Letter 1 Making a counteroffer Letter 2 A reply to the counteroffer Letter 3 Acceptance of a counter counteroffer Letter 4 Declining the counteroffer Letter 5 Declining orders Letter 6 Declining a duplicate order Useful Sentences on Making Counteroffers and Declining Orders Skill Training & Exercises Chapter Six Aceeptanee and Orders Sample Letters Letter 1 An initial order Letter 2 Acknowledgement of an o~der Letter 3 Placing a repeat order (A tabulated repeat order) Letter 4 Sending a S/C with counter-signature Letter 5 A reply from the seller Useful Sentences on Acceptance and Orders Skill Training & Exercises Chapter Seven Terms of Payment Chapter Eight Letter of Credit Chapter Nine Packing and Shipment Chapter Ten Insurance Chapter Eleven Complaints and Claims Chpater Twelve Agency Chapter Thirteen E-Mails Appendix 1 Contract合同 Appendix 2 SWIFT信用證 Appendix 3 Invoice and Certificate發(fā)票及單據(jù) Appendix 4 Maritime Port海運(yùn)港口 Appendix 5 Airpot(Airdrome)世界主要航空巷(站)(機(jī)場(chǎng)) Appendix 6 Useful Phrases and Expressions 參考文獻(xiàn)