前言 Chapter 1 Overview of Logistics Unit 1 Introduction to Logistics Unit 2 The Supply Chain Concept Unit 3 21st-Century Supply Chain Unit 4 The Agile Supply Chain Unit 5 Partnerships in the Supply Chain Chapter 2 Logistics System Unit 1 Location Decision Unit 2 The Work of Logistics Unit 3 Just-In-Time and Lean Thinking Chapter 3 Logistics Service Unit 1 Logistics Service Introduction Unit 2 Logistics Customer Service Unit 3 The Service-Driven Logistics System Unit 4 Logistics Service Quality Chapter 4 Logistics Strategy Management Unit 1 Strategic Logistics Management Unit 2 Logistics Improvement Chapter 5 Inventory Unit 1 Planning Inventory Unit 2 Inventory Management Chapter 6 Transportation Management Unit 1 Transportation Unit 2 Transportation Strategy Unit 3 Transportation Manager's Activities Chapter 7 Physical Distribution Unit 1 Logistics Distribution System Unit 2 Driving Innovation in Distribution Centers Chapter 8 Logistics Information Unit 1 Logistics Information Functionality Unit 2 Principles of Logistics Information Unit 3 Logistics Information Technology Unit 4 Electronic Commerce and Logistics Chapter 9 The Third-Party Logistics Unit 1 Third-Party Logistics Unit 2 The 3PL Industry: Where It's Been, Where It's Going Chapter 10 Logistics Costs Unit 1 How Can Logistics Costs Be Better Represented Unit 2 Logistics Cost Relationships Unit 3 Transportation Cost Characteristics Chapter 11 International Logistics Unit I Introduction to International Logistics Unit 2 Meeting the Challenges of Global Operations Chapter 12 Warehousing Unit 1 Introduction to Warehousing Management Unit 2 Warehousing Decision Chapter 13 Packaging Chapter 14 Customer Service Appendix Ⅰ Some Useful Websites Appendix Ⅱ Professional Words and Expressions References