前言 Chapter1 Layout of a Business Letter Chapter2 Establishing of Business Relations Chapter3 Enquiry,Offer and Counter-offer Chapter4 Sending of Proforma Invoice Chapter5 Modes of Modern Communication Chapter6 Sales Promotion Chapter7 Terms of Payment Chapter8 Packing Chapter9 Insurance Chapter10 Shipment Chapter11 Complaints & Claims 參考譯文及答案附錄 附錄A Frequently Used Codes for Country and Area 附錄B Commonly Used Telex Abbreviations 參考文獻(xiàn)