Chapter 1 The Introduction to Business Letter Writing(商務(wù)信函寫(xiě)作) Chapter 2 Establishing Business Relations(建立業(yè)務(wù)關(guān)系) Chapter 3 Enquires and Offers(詢盤(pán)與發(fā)盤(pán)) Chapter 4 Counter-Offers(還盤(pán)) Chapter 5 Conclusion of Business(成交) Chapter 6 Establishment of and Amendment to L/C(信用證的開(kāi)立與修改) Chapter 7 Follow-up Service(售后服務(wù)) Appendix Answers to the Practices(習(xí)題答案) 參考文獻(xiàn) 后記