前言 Topic 1 Introduction to Logistics Management Case Study Wal-Mart Wins with Logistics Overview Text 1.1 The Definition of Logistics 1.2 Components of a Logistics System 1.3 Perspectives and Methodology of Analyzing Logistics Systems Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 2 Order Management and Customer Service Case Study Toyota's Parts Logistics Overview Text 2. 1 Order Management 2.2 The Definition of Customer Service 2.3 Dimensions of Customer Service 2.4 Performance Measures for Customer Service Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 3 Packaging and Material Handling Case Study AGV Eases Traffic at the Home Depot Overview Text 3.1 Packaging 3.2 Material Handling Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 4 Transportation Management Case Study Victoria's Secret for Success Overview Text 4.1 Transportation Service Choices and Their Characteristics 4.2 Transportation Modes: Single Mode 4.3 Transportation Modes: Intermodal Services 4.4 Classifications of Carriers 4.5 Bases for Rates 4.6 Domestic Documentation 4.7 International Documentation Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 5 Inventory Management Case Study DRP at Johnson & Johnson Overview Text 5.1 Principles for Inventory …… Topic 6 Warehousing Management Topic 7 Logistics Facility Location Management Topic 8 Logistics Information Management Topic 9 Revese Logistics Topic 10 Global Logistics Topic 11 Introduction to Supply Chain Management Topic 12 Careers in Logistics 附錄 參考文獻(xiàn)
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