Chapter 1 I ntroduct i on 1.1 IIltroduction 1.2 Seven Principal Parts and Seven Optional Parts 1.3 Two Styles of Layout 1.4 Envelope Chapter 2 EstabI i shment of Business Relations 2.1 Introduction 2.2 Teaching Contenm Chapter 3 Cred i t Status 3.1 Introduction 3.2 Teaching Conmnts Chapter 4 Enqu i r i es/0ffers/Counter—offer/Acceptance 4.1 Introduction 4.2 Enquiry Letters 4.3 0ffer Letters 4.4 Counter-offer and Acceptance Letters Chapter 5 0rder 5.1 Introduction 5.2 AnOrder 5.3 Acknowledgement of an Initial Order 5.4 Rejecting Ordered Price 5.5 Placing a Duplicate Order 5.6 Declining an Order Chapter 6 Contract 6.1 Introduction 6.2 Confh'ming a Purchase 6.3 Confirming an Order 6.4 Conclusion of Business 6.5 Sending a Sales Contract Chapter 7 Shipment 7.1 Introductlon 7.2 Packing Requirements 7.3 S1lipping Marks 7.4 TranssMpment and Partial Sllipmem 7.5 Urging Sllipmem 7.6 Requesting Postponement of Shipment 7.7 Stlipping Instruction 7.8 Sllipping Advice 7.9 Specimen’Letter for Optional study Chapter 8 Payment 8.1 Introduction 8.2 Asking for Payment by TIT 8.3 Accepting D/P Payment Chapter 9 I nsurance 9.1 Introduction 9.2 Asking for Excessive Insurance 9.3 0pen Policy 9.4 Informing the Customer of the Insurance Rate 9.5 Franchise 9.6 Sending Insurance Policy 9.7 Specimen Letter for Optional Study 9.8 Material for Optional Study Chapter 10 CompIaint and CIaim 10.1 Introduction 10.2 Claim Letters Chapter 11 FIexibIe Trade 11.1 Introduction 11.1 Agency 11.3 Processing and Assembly Trade 11.4 Compensation Trade 11.5 Joint Venture 11.6 Techhology Transfer. 11.7 Invitation for Bid and Bid