Section One Daily Reception Service(日常接待服務(wù)) Unit 1 Greetings and Reception (招呼與接待) Unit 2 Making Suggestions to Customers (向客戶提建議) Unit 3 Offering Apologies to Customers (向客戶道歉) Practical Sentences Exercises for Section One Section Two Savings Business (儲(chǔ)蓄業(yè)務(wù)) Unit 1 Opening a Current Account (開立活期賬戶) Unit 2 Making Deposits(辦理存款) Ⅰ.Handling Time Deposits (辦理定期存款) Ⅱ.Depositing Money in One’s Account (續(xù)存) Ⅲ.Making Foreign Currency Deposits (辦理外幣存款) Unit 3 Handling Withdrawals(辦理取款) Unit 4 Telling Customers the Account Balance(告知賬戶余額) Unit 5 Handling a Special Account (辦理特別賬戶) Unit 6 Interest Rates(利率) Unit 7 Using an Automated Teller Machine (使用自動(dòng)出納機(jī)) Unit 8 Reporting a Loss(掛失) Ⅰ.Reporting a Lost Bankbook (存折掛失) Ⅱ.Reporting a Lost Cheque (艾票掛失) Unit 9 Closing an Account(銷戶) Practical Sentences Exercises for Section TWO Section Three Remittance Business(匯款業(yè)務(wù)) Unit 1 Incoming Remittance (匯人匯款) Unit 2 Outgoing Remittance (匯出匯款) Unit 3 Telcgraphic Transfers(電匯) Unit 4 Mail Transfers(信匯) Unit 5 Making a Collection(辦理托收) Practical Sentences Excrciscs for Section Three Section Four Foreign Exchange Business(外幣兌換業(yè)務(wù)) Unit 1 Currency Exchange(貨幣兌換) Unit 2 Handling Reconversion (辦理退匯) U nit 3 Buying Traveller’S Cheques (購買旅行支票) Unit 4 Encashing Traveller’S Cheques (兌現(xiàn)旅行支票) Unit 5 Encashing a Foreign Cheque (兌現(xiàn)外國支票) Practical Sentences Exercises for Section Four Section Five Credit Cards Business (信用卡業(yè)務(wù)) Unit 1 lnquirying about a Credit Card (信用卡咨詢) Unit 2 Applying for a Credit Card (申請(qǐng)信用卡) Unit 3 HOW to Use a C:redit Card (使用信用卡) Unit 4 Commissions Charged for Card Service(信用卡的收費(fèi)) Unit 5 Cashing with a Foreign Credit Card (外幣取現(xiàn)) Unit 6 Reporting a Loss of Credit Card (信用卡掛失) Practical Sentences Exercises for Section Five Section Six Lending Business (借貸業(yè)務(wù)) Unit 1 Asking for a Dollar Loan (申請(qǐng)貸款) Unit 2 Offering a Loan(提供貸款) Ⅰ.Offering a Foreign Exchange Loan (提供外幣貸款) Ⅱ.Offering a RMB Loan (提供人民幣貸款) Ⅲ.Offering a 1.oan for Working Capitals (提供流動(dòng)資金貸款) Unit 3 Housing Mortgage Loan (住房抵押貸款) Unit 4 CIverdraft(透支) Practical Sentences Excrcises for Section Six Section Seven Other Services (其他服務(wù)) Unit 1 Renting a Safe Deposit Box (出租銀行保管箱) Unit 2 A Credit Inquiry(資信調(diào)查) Unit 3 Payroll Account Service (代發(fā)工資) Unit 4 Commission Insurance (代理保險(xiǎn)業(yè)務(wù)) Unit 5 Service on Bank—Securities Link (銀證通業(yè)務(wù)) Unit 6 E—bank Service(網(wǎng)上銀行服務(wù)) Practical Sentences Exercises for Section Seven 參考文獻(xiàn)