Unit 1 Tourism & Tour Guides Warm-up Questions Situational Dialogues In the classroom On the campus In the classroom Helpful Sentences Definitions of tourism Classification of tour guides Importance of tour guides' work Qualities for being a qualified tour guide Related Strategies Tips for Taking the Tour Guide Qualification Examination Cultural Differences Tour-guide Training Related Special Terms Key tourism organizations & associations Major types of tourist guides Tour guide training/education & examination Practice Unit 2 Receiving Guests Warm-up Questions Situational Dialogues At the airport arrival lobby At the railway arrival platform With individual tourists By the coach Helpful Sentences Finding guests Self-introduction Giving greetings Confirming numbers of the tourists/luggage Moving out of the airport/railway station Offering help Related Strategies A Full Preparation for Meeting Tourists Cultural Differences Customs for Greeting People Related Special Terms Key tourist services/agencies in China Types of travel Tour guide's documentation & tools Airport & railway station Practice Unit 3 En Route to the Hotel & Welcome Speech Warm-up Questions Situational Dialogues A welcome speech An outline of the welcome speech General introduction to the city On-the-way guiding Hotel introduction Helpful Sentences Asking for attention Self-introduction Introducing a person to a group Giving welcomes Expressing intentions to provide good service Giving good wishes for a pleasant stay Related Strategies A Good First Impression Cultural Differences Names & Culture Related Special Terms Introducing the city Introducing a hotel Practice Unit 4 Checking in at the Hotel Warm-up Questions Situational Dialogues Group check-in with reservation FIT check-in Group check-in with a room change Walk-in check-in Helpful Sentences Before checking-in Registering the guest Assigning rooms to the guests Introducing service Related Strategies Check-in at a Hotel Cultural Differences Art of Speaking Related Special Terms A catalog of room types Meal plans Food and beverage department Front office Housekeeping department Recreation department Practice Unit 5 Itinerary Planning Warm-up Questions Situational Dialogues Discussing a two-day tour in Nanjing …… Unit 6 Sightseeing Ⅰ Unit 7 Sightseeing Ⅱ Unit 8 Dining at Restaurants Unit 9 Shopping Experience Unit 10 Recreational Programs Unit 11 Dealing with Miscellaneous Matters Unit 12 Dealing with Emergencies Unit 13 Handling Complaints Unit 14 Seeing off Guests and Farewell Speeches Answers for Reference Appendices
鄂公網(wǎng)安備 42010302001612號(hào) 